![]() *Some devices, accessories, and software sold separately.Please keep a safe distance between your device and objects that are affected by magnets. Please review for important safety information about your device. Your device contains magnets, which may damage objects such as credit cards, passbooks, access cards, boarding passes, or parking passes.Microsoft reserves the right to modify or discontinue offers at any time. Limited to 5 devices per eligible Customer during the Offer Period, maximum of 1 price adjustment per device. Credit will be provided to same method of payment. Customer must contact Microsoft Store Sales & Support with order number and any other information requested by a representative for price adjustment. Customer is eligible for price adjustment only if the price of the purchased physical product or Surface is reduced during the Offer Period and in stock for purchase. Extended Low Price Promise: Offer valid on purchases of physical products made at Microsoft Store for 30 days from purchase date, or 60 days for Surface products, excluding Surface Hub (“Offer Period”).Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information. Void where prohibited or restricted by law. Extended return offer period limited to 5 device returns total per eligible customer. Not available for purchases by reseller customers. Return process must be started within 60 days after customer received the device. Free extended returns: Extended return offer period available with Surface devices purchased from Microsoft Store in select markets.You can also buy a Surface Duo Bumper from other online stores that sell Surface Duo or related accessories. Go to Surface Duo Bumper in the Microsoft Store to purchase a new bumper. Buy a Surface Duo Bumper from the Microsoft Store or other sources If your Surface Duo came with them and you need to request a replacement for your USB-C Earbuds, please contact us. USB-C Earbuds are included with Surface Duo in some countries or regions, but not all. Request replacement USB-C Earbuds for Surface Duo If you need to request a replacement for the SIM card tray in your Surface Duo, please contact us. To get a replacement USB-C cable or power adapter for your Surface Duo when it's under warranty: Request a replacement USB-C cable or power adapter Here’s how to request replacement accessories for your Surface Duo. You can also buy the Surface Duo 2 USB-C Power Supply from other online stores that sell Surface Duo 2 or related accessories. Visit the Microsoft Store online to buy the Surface Duo USB-C Power Supply. It includes a USB-C cable and 23W USB-C power adapter that you plug into a wall outlet. ( See it in the Microsoft Store) Buy a Surface Duo USB-C Power Supply from the Microsoft Store or other online retailers Go to Surface Duo 2 Bumper in the Microsoft Store to purchase a new bumper. Buy a Surface Duo 2 Bumper from the Microsoft Store or other sources Request replacement USB-C Earbuds for Surface Duo 2 If the accessory you need isn't listed, contact us. Select the replacement accessories you need, and then create the order. ![]() Register your Surface Duo and start a new repair order. Go to Device service and repair and sign in with your Microsoft account. To get a replacement USB-C cable for your Surface Duo 2 when it's under warranty: Here’s how to request replacement accessories for your Surface Duo 2.
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